Continuity Plan
The following policies are designed to help you understand how we use this information to service your account(s).
Venecredit Securities Business Continuity Plan
Because the timing and impact of disasters and disruptions is unpredictable, we must be flexible in responding to current events as they occur. Accordingly, we provide the following information about our Business Continuity Plan.
Contacting us – If after a significant business interruption you are unable to reach us as you usually do at +1 305 3722446, you should call us at our alternate numbers +1 786 859 6000 and +1 786 547 0893. You may also visit our website at www.venecreditsecurities.com. If we cannot be reached through either of these two means, you should contact our clearing firm, Pershing LLC, at +1 201 4133635 and www.pershing.com for instructions on how to access your funds, securities, order placement and other related transactions.
What does it consist of?
Our Business Continuity Plan – We plan to recover and resume business after a significant disruption and respond by safeguarding our employees and property, conducting an assessment of our physical and operational plant, protecting our records and allowing our customers to perform their transactions. In summary, our Business Continuity Plan is designed to enable our firm to restore operations as quickly as possible depending on the magnitude and severity of the disruption.
Our Business Continuity Plan addresses: data backup and recovery; all critical business systems; financial and operational assessments; physical location of employees; critical impact of suppliers, contractors, banks and counterparties; regulatory reporting; assuring our clients prompt access to their funds and securities if we are unable to continue business.
Our clearing firm, Pershing LLC, backs up important records of your account at a separate location. While each emergency situation presents unique problems based on external factors, such as time of day and severity of the disruption, we have been advised by our clearing firm that your goal is to re-establish their own operations and be able to complete existing transactions and accept new transactions and payments within normal operating hours. Your orders and requests for funds and securities may be delayed during this period.
Variable Disruptions – Significant business disruptions may vary in scope, affecting only our firm, one of our buildings, the business district where our office is located, or the entire region. Within each of these areas, the intensity of the disruption may also vary from minimal to severe. In case of a disruption affecting only our firm or our building , we will transfer our operations to an alternate location if required and expect to recover and reestablish activities in the shortest possible period of time. During an outage affecting our business district, city or region, we will transfer our operations to a location outside the affected area, and we will recover and reestablish our own operations on the same day. In any event, we plan to continue operations, transfer certain operations to our clearing firm if necessary, and notify you through our website at www.venecreditsecurities.com, or at our customer emergency number +1 786 8596000. In the event that the disruption is so severe that we are unable to remain active, we assure our clients that they will have prompt access to their funds and securities.
Para For more information – If you have questions about our Business Continuity Plan, you can contact us at +1 305 3722446.